Help & documentation

Cerynix Support

Everything you need to deploy, operate and get the most out of Cerynix — the EU GRC platform for NIS2, ISO/IEC 27001 and GDPR readiness. Start with the illustrated on-prem install guide, or browse the sections below.

On-prem install guide Contact support

On-prem installation guide

The illustrated, step-by-step walkthrough to self-host Cerynix on a single VM with Docker Compose — prerequisites, secrets, TLS, bring-up, health & RLS checks, first-admin bootstrap, onboarding, smoke test and encrypted backups.

Read the guide

Documentation

Getting started, the golden-path user guide, administration, configuration reference and operations runbooks — organized and searchable in one place.

Browse the docs

FAQ

Quick answers about self-hosting, supported frameworks, first-admin setup and contacting the team.

Read answers

Contact & demo request

Request a demo or reach the team through the structured intake form — with a plain-email fallback (support@cerynix.com) that always works. A person reads every submission.

Contact the team

Trust & security

How Cerynix protects your data: tenant isolation with PostgreSQL RLS, encrypted secrets and backups, MFA and SSO, hash-chained audit logs, supply-chain scanning, EU sub-processors — and an honest word on certifications.

Read our posture

Service status

Live reachability checks of the public Cerynix endpoints — the download host, this portal and licensing HQ — measured from your own browser. No synthetic uptime graphs.

Check status

Support plan

How to reach us, business hours, severity levels and honest response targets for the private-preview stage — stated as targets, not a contractual SLA.

See the plan

Known issues & release notes

Current version, honest known caveats and a short per-release history — the summary of what's in CHANGELOG.md.

See what's new

Deployment and operations runbooks

Install and operate Cerynix with verified commands, schema-aware upgrade guidance, encrypted off-box backups and a tested recovery procedure. For the full documentation site — getting started, the user guide, administration, reference and search — see Docs.

1 Quick install (one command) 2 Activate your license 3 First login 4 TLS certificate 5 Onboarding wizard 6 Safe upgrades 7 Backup & disaster recovery 8 Support plan 9 Known issues & release notes

Frequently asked

A few quick answers

Can I self-host Cerynix?

Yes. Cerynix runs on a single VM with Docker Compose — no cloud dependency and no phone-home. The on-prem install guide takes you end-to-end.

Which frameworks are covered?

NIS2, ISO/IEC 27001:2022 and GDPR readiness, with 152 controls (42 NIS2, 93 ISO/IEC 27001:2022 Annex A and 17 GDPR) and framework mappings, evidence, risk and board reporting in one workspace.

How do I create the first admin?

A fresh instance ships reference data but no user accounts. The install guide's quick install bootstraps the org and admin login for you (see first login).

How do I reach the team?

Use the contact & demo form, or email support@cerynix.com with your deployment mode, version and a short description.